Refund Policy

Return and Refund Policy

At Chronos 1907, we are committed to ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, you may return the product within 30 days of receipt, provided it meets the eligibility criteria outlined below. However, return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Return Conditions

To qualify for a return, the following conditions must be met:

1. Unopened Packaging: Returns will only be accepted if the item remains factory-sealed and has not been unboxed or tampered with.
2. Unused and Undamaged: The product must be in its original, unused, and undamaged condition, free of any signs of wear or use.
3. Complete Packaging: All accessories, documentation (manuals, certificates, etc.), and the original packaging must be included and intact.
4. Resalable Condition: The item must be in a condition suitable for resale. Any item that does not meet this standard will not be accepted.

Non-Returnable Items

• Items that have been unsealed, used, or show visible signs of tampering.
• Products damaged due to improper handling or packaging during the return process.
• Items returned without the original packaging or missing accessories/documentation.

Return Shipping Policy

• Customer Responsibility: The customer is responsible for arranging and covering the cost of return shipping. Chronos 1907 does not provide prepaid return labels or reimburse shipping fees.
• Exception: If the return is due to an error by Chronos 1907 (e.g., incorrect item shipped or defective product), we will provide a prepaid return label, and all return shipping costs will be covered by us.
• Shipping Recommendations: We strongly recommend using a trackable and insured shipping method to ensure the safe return of your product. Chronos 1907 is not liable for lost or damaged return shipments.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at contact@chronos1907.com within 30 days of receiving your product. Please include:
   • Your order number
   • The purchase date
   • The reason for the return
2. Approval Process: Once your request is reviewed, we will notify you via email of its status. If approved, we will provide:
   • A return authorization number (RA#)
   • Detailed instructions for returning your product
3. Return the Item: Pack the product securely in its original, unopened packaging with all accessories and documentation included. Clearly mark the RA# on the outside of the package.
4. Ship the Product: Arrange for shipping to the address provided in the return instructions.

Refund Policy

• Inspection Period: Once we receive your returned product, we will inspect it to ensure it meets all return conditions.
• Refund Approval: If the return is approved, we will process the refund within 7 business days to the original payment method.
• Refund Amount: Only the price of the returned product will be refunded. Initial shipping fees (if applicable) are non-refundable.
• Partial or Denied Refunds: If the returned item does not meet our conditions (e.g., opened packaging, missing accessories), a partial refund may be issued, or the return may be denied entirely.

Exceptions

• Defective or Incorrect Items: If you receive a defective or incorrect item due to our error, please contact us at contact@chronos1907.com immediately. In these cases, we will provide a prepaid return label, and you will not be responsible for return shipping costs.
• Items Returned Without Approval: Any item returned without prior authorization will not be processed for a refund.

Additional Notes

• We reserve the right to refuse a return or refund if the item does not meet the conditions outlined in this policy.
• Chronos 1907 is not responsible for any shipping delays or damages caused during the return process.

Warranty Information

All watches purchased from Chronos 1907 are covered by a 2-year limited warranty, which applies exclusively to the internal mechanism of the watch. This warranty does not cover:

• Damage caused by improper use, accidents, or unauthorized repairs.
• Wear and tear on external parts, such as straps, clasps, or the case.

For more details, please refer to our Warranty Policy section.