Refund policy

At chronos-1907, your satisfaction is our priority. If you are not completely happy with your purchase, you may return or exchange your item in accordance with the terms below.

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1) Return window & eligibility

• Standard window: You have 30 calendar days from delivery to request a return, regardless of your location.

• Item condition: To be eligible, items must be unused, unworn, undamaged, complete (all accessories, manuals, freebies, tags, seals intact) and in the original manufacturer packaging.

• Proof of purchase: A order number or receipt is required.

• Shipping method: Returns must be sent with track & trace; keep the proof of postage until your refund is processed.

Items not returnable (unless faulty)

• Personalized or engraved goods (e.g., sized bracelets/straps, engravings, special orders).

• Gift cards and digital items.

• Hygiene or sealed products once opened (e.g., care/cleaning items if unsealed).

• Spare parts fitted or modified after delivery.

If an ineligible item is sent back without prior approval, we may refuse it and return it to you at your cost.

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2) UK & EU right to cancel (consumer contracts)

If you are a consumer in the UK/EU:

• You have 14 days from the day after delivery to inform us that you wish to cancel without giving any reason (UK: Consumer Contracts Regulations 2013; EU: Consumer Rights Directive).

• After notifying us, you have a further 14 days to send the item(s) back.

• We will refund the price paid and the standard outbound delivery cost (express/priority surcharges are not refundable).

• Return postage is your responsibility unless the item is faulty, damaged on arrival, or incorrect.

To exercise the right to cancel, email contact@chronos-1907.com stating your order number and that you are exercising your right to cancel.

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3) How to return (RMA)

1. Request: Email contact@chronos-1907.com with your order number, SKU, reason for return, and clear photos if reporting a defect/damage.

2. Approval & instructions: We will issue a Return Merchandise Authorization (RMA) and the return address for our logistics hub. Do not send returns without an RMA.

3. Dispatch: Pack securely, remove/cover old labels, use a tracked service, and share the tracking number.

4. Quality check: Upon receipt, we inspect the item(s) (allow 1–3 working days).

5. Resolution: If approved, we proceed with refund or exchange (see Sections 4 & 5).

Correspondence address (do not return goods here without an RMA): Unit B6, 12th Floor, Wing Wah Building, No. 677 King’s Road, Quarry Bay, Hong Kong.

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4) Refunds

• Method: Refunds are issued to the original payment method only.

• Timing: Once approved, we process within 1–3 working days; card issuers/banks may take 5–10 working days to credit funds.

• Outbound shipping: Not refundable except under the UK/EU right to cancel (standard rate only) or if the error is on our side.

• Return costs: Paid by the customer, unless the item is faulty/DOA/incorrect.

• Deductions: If items are returned incomplete, used, damaged or without original packaging, we may apply a reasonable deduction for diminished value (UK: CRA 2015).

• Duties & taxes: We do not refund import duties, taxes, or brokerage fees charged by customs. You may contact your local authority to request a remission/refund where applicable.

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5) Exchanges & store credit

• Exchanges: Available for the same model (size/colour) subject to stock. If unavailable, we can issue store credit or a refund.

• Gift cards/store credit: Not redeemable for cash.

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6) Damaged, faulty, or incorrect items

• Report window: Please contact us within 7 calendar days of delivery with photos/videos clearly showing the issue, the shipping label, and packaging.

• Our handling: Once confirmed, we will replace or refund and will either reimburse reasonable return costs or provide a prepaid label where available.

• Statutory rights: Your local statutory warranty and conformity rights apply in addition to this policy (e.g., UK Consumer Rights Act 2015).

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7) Lost, stolen, refused or unclaimed deliveries

• Lost in transit: If tracking does not show delivery, we open an investigation with the carrier; replacement/refund follows the investigation outcome.

• Marked “delivered” but not received: Check with neighbours/reception/concierge and contact the carrier. We’ll assist, but we are not liable for theft after confirmed delivery.

• Wrong address / refused / unclaimed: If returned to us, actual shipping and return costs may be deducted from your refund.

• Force majeure: Delays due to customs checks, strikes, or severe weather do not qualify for shipping refunds.

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8) Order cancellations

• Before dispatch: You may cancel for a full refund.

• After dispatch: Please follow the return procedure (Section 3) once delivered.

• UK/EU consumers: You may also cancel under the 14-day right to cancel (Section 2).

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9) International orders: currency, fees & customs

• Prices may display in the currency of your session; your bank may apply FX fees.

• Import duties and taxes may be payable upon delivery and are payable by the recipient.

• For international returns, mark parcels as “Returned goods – no commercial value” to avoid extra customs charges.

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10) Contact us

Company Name: MERIDIAN VENTURE LIMITED
Registration Number: 78407004
Store Name: chronos-1907
Email: contact@chronos-1907.com
Phone: +1 201-464-9302
Registered Address: Unit B6, 12th Floor, Wing Wah Building, No. 677 King’s Road, Quarry Bay, Hong Kong.
Business Hours: Monday to Friday from 9am to 6pm.
Response Time: We aim to respond to all emails within 24 hours during business days.

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11) Miscellaneous

• We may update this policy; the version applicable is that published on the site on your order date.

• In case of interpretation issues, the English (UK) version prevails.

• This policy applies subject to any mandatory laws of your country of residence.